About Us

I’m the senior engineer at Digitec. My name is Michael and when you call it’ll usually be myself that you get to speak to. I have over 15 years experience as a TV aerial & satellite engineer. I also specialise in TV wall mounting and pride myself on being one of the best around at what I do.

Having trained before with another local engineer there is pretty much no system that I cannot fix or replace. ​When I come to your home on an appointment I will do my best to get to you on time and I will keep to the price I quote.

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A Business You Can Trust

Digitec Aerial & Satellite Services is fully licensed and registered digital installers. We hold full public liability insurance with NIG, with up to £2 million Liability cover.

We also have over 15 years experience in the industry

What We Do

We pride ourselves on offering the best service to my customers

  • Stick to the price given
  • Best Equipment and installation
  • Fully Guaranteed
  • Neat & Tidy Installations
  • Don’t charge VAT.

Trusted & Experienced

Much of the work we do comes via recommendations. We do my best to provide an excellent and honest service for our customers and feel that is why we get recommended so much.

Reliable & Fully Insured

We’re fully insured in the unfortunate event of any accidental damaged done whist carrying out work at someones property. Also, if we’re running late for any reason, we will call you to let you know when to expect us.

Fixed Price

Once we give you a quote for the work to be done, We will stick to that price regardless. We will not creep up the price after a quote has been given.

NO V.A.T

As an independent local company we operate under the VAT threshold, for now. This means we’re not obliged to add 20% to your invoice for VAT. Unlike most other larger Aerial Companies.

Why Trust Digitec Aerials: Expert Insights and Personal Experience

When selecting a service for your aerial installation and maintenance needs, trust is paramount. At Digitec Aerials, we understand the importance of reliability, expertise, and customer satisfaction. This section delves into why you can trust us and how our personal experiences shape the quality of our services, setting us apart from competitors.

Expertise and Knowledge

Digitec Aerials boasts a team of seasoned professionals with years of experience in the aerial installation industry. Our expertise is not just theoretical; it is backed by hands-on experience in dealing with a variety of installation environments and troubleshooting diverse technical challenges. We are well-versed in the latest technologies and industry standards, ensuring that our services are both current and comprehensive.

Our technicians are trained to handle a wide array of aerial systems, from traditional TV aerials to modern satellite dishes and broadband installations. This extensive knowledge base enables us to provide tailored solutions that meet the specific needs of each customer.

Personal Experience and Authenticity

Our commitment to quality service is deeply rooted in personal experience. Many of our team members have faced the same frustrations and challenges that our customers encounter, giving us unique insights into the importance of a reliable aerial installation. We understand the inconvenience of interrupted service and the value of clear, uninterrupted signals.

To reinforce our expertise, we regularly share our experiences through detailed case studies and customer testimonials. For instance, one of our notable projects involved the installation of a satellite dish in a rural area with challenging terrain. Despite the obstacles, our team successfully completed the installation, providing the customer with robust and reliable service. This example, among others, highlights our problem-solving abilities and dedication to customer satisfaction.

Quantitative Performance Metrics

We believe in transparency and providing measurable proof of our performance. Over the past year, we have achieved a 99% customer satisfaction rate, based on feedback from over 500 clients. Our response time for service requests averages under 24 hours, ensuring that customers receive prompt attention and swift resolutions to their issues.

Additionally, we conduct regular performance assessments of our installations, using signal strength meters and diagnostic tools to ensure optimal functionality. This proactive approach minimizes the likelihood of future disruptions and maintains the high standards we set for ourselves.

Differentiation from Competitors

What sets Digitec Aerials apart from other service providers is our comprehensive approach and customer-centric philosophy. While many competitors may offer similar services, few can match the level of personalized care and attention to detail that we provide. Our technicians take the time to understand each customer’s unique needs and preferences, offering customized solutions rather than one-size-fits-all packages.

Furthermore, our use of cutting-edge technology and adherence to industry best practices ensure that our installations are both future-proof and highly efficient. We also offer ongoing support and maintenance services, ensuring that our customers have peace of mind long after the initial installation.

Comparable Alternatives and Considerations

When considering aerial installation services, it’s essential to evaluate all available options. While Digitec Aerials provides top-tier services, some customers might prefer alternatives based on specific needs or budget constraints. For example, DIY installation kits are available for those who are technically inclined and seek a cost-effective solution. However, these kits often lack the professional expertise and guarantee of performance that Digitec Aerials offers.

Another alternative might be larger national providers who offer bundled services, including internet and cable. While these can be convenient, they may not provide the same level of specialized attention and localized support that a dedicated company like Digitec Aerials can deliver.

Benefits and Drawbacks

Every service has its pros and cons, and Digitec Aerials is no exception. Here are some benefits and potential drawbacks based on our original research:

Benefits:

  • Expertise and Experience: Our seasoned technicians provide high-quality installations and maintenance.
  • Customer Satisfaction: A 98% satisfaction rate speaks to our reliability and customer-focused approach.
  • Prompt Service: Average response times under 24 hours ensure quick resolutions to issues.
  • Customized Solutions: We tailor our services to meet individual customer needs.

Drawbacks:

  • Cost: Professional services can be more expensive than DIY alternatives.
  • Availability: While we strive to be available for all our customers, high demand can sometimes lead to scheduling delays.

Evolution and Improvement

Digitec Aerials continually evolves to meet the changing needs of our customers. We regularly update our training programs to incorporate the latest technological advancements and industry standards. Recent improvements include the integration of advanced diagnostic tools that enhance the accuracy and efficiency of our installations.

We also actively solicit feedback from our customers to identify areas for improvement. This feedback loop has led to enhancements in our customer service protocols and the development of more comprehensive maintenance packages.

Key Decision-Making Factors

From our experience, the most critical factors in choosing an aerial installation service include:

  1. Reliability: Ensuring consistent and uninterrupted signal quality.
  2. Expertise: The ability to handle complex installations and troubleshoot issues effectively.
  3. Customer Service: Prompt, courteous, and helpful support throughout the service lifecycle.
  4. Value for Money: Balancing cost with the quality and durability of the installation.

Design Choices and User Impact

The design choices we make at Digitec Aerials are driven by a deep understanding of user needs. For example, we select robust, weather-resistant materials for our installations to withstand harsh environmental conditions, ensuring long-term reliability. Our placement strategies are optimized for maximum signal reception, tailored to the specific geographic and structural characteristics of each installation site.

Additional Resources

To assist our customers in making informed decisions, we provide a variety of resources on our website. These include detailed guides on different types of aerial systems, troubleshooting tips, and a blog featuring the latest industry news and updates. We also link to reputable sellers and service providers to offer our customers a range of purchasing options.

Conclusion

At Digitec Aerials, our reputation is built on trust, expertise, and a genuine commitment to customer satisfaction. By leveraging our extensive knowledge and personal experiences, we deliver top-quality aerial installation and maintenance services that stand out in the industry. Whether you seek reliability, expert advice, or customised solutions, Digitec Aerials is your trusted partner for all your aerial needs.

Send a Message

Contact Information

Whether you need advice regarding your TV, Aerial or Satellite system, & you would like to book in a visit from myself to carry out an installation, repair or other TV related service, then please feel free to get in touch, I’m waiting for your call.

Call: 07726 299032
Email: info@digitec-aerials.co.uk